Return & Exchange Conditions

RETURN/CANCELLATION CONDITIONS

  • First of all, thank you for your order. Exchange and return requests for your online orders received from within the country will be accepted if they are submitted to the official address provided on the contact page within 14 days from the date the products were delivered to you.
  • For products that you believe are faulty or defective, a written notification must be made to our company within 2 days from the date the cargo was delivered to you. Otherwise, it will not be accepted.
  • We would like to remind you that the shipments for products you wish to return or exchange are your responsibility until the products reach us. Products requested for return or exchange must be returned in the condition they were sent, undamaged, and with their original packaging/accessories. If the product label has been removed, it will be assumed that the product has been used and the right of withdrawal has been waived, therefore, exchange and return will not be possible.
  • Does the consumer have the right to withdraw for custom-made products?
    The consumer does not have the right to withdraw/return for products specially prepared according to the consumer's needs and demands.

 

 EXCHANGE CONDITIONS

    • Exchange is done once. A second exchange cannot be made and products can only be returned. If an exchange is desired, shipping costs must be covered by the customer.
    • Exchange shipping costs are not covered by our company. You can send the product you want to exchange to us with sender payment via any cargo company you wish.
    • Exchange is absolutely not made for used, lost original condition, and unlabeled products.

 

 EXCHANGE PROCESS

  • After the product reaches us, its suitability for exchange conditions is checked.
  • If the product meets the exchange conditions, the exchange process is completed within 2-5 business days.
  • If the product does not meet the exchange conditions, it is sent back to your address with recipient payment.

 

 RETURN CONDITIONS

  • Returns and exchanges are not accepted for discounted products.
  • Returns are absolutely not made for used, lost original condition, and unlabeled products.
  • Returns for products damaged due to use (torn, deformed in shape, broken, etc.) are not accepted.
  • Return shipping costs are not covered by our company. You can send the product you want to return to us with sender payment via any cargo company you wish.
  • According to legal regulations, all orders are shipped with a dispatch note and invoice. For returns, please ensure that you have the original documents sent to you. Returns are not processed for products without an invoice.
  • For shoe products, for a return to be accepted, the product packaging must not be damaged, the product protection tape must not be opened, the labels must not be removed, and the product must not be used, and its resalability must not be compromised. Products with a shipping label affixed to the original box and taped with shipping tape are not acceptable. The product must be returned in the condition it was received.

RETURN PROCESS

  • After the product reaches us, it is taken for inspection to check its suitability for return conditions.
  • If the product meets the return conditions, the return process is completed within 15 business days.
  • Depending on your bank, the transfer to your account is made within 3 to 5 business days.
  • If the product does not meet the return conditions, it is sent back to your address with recipient payment.