Shipping & Delivery Terms

SHIPPING & DELIVERY TERMS AND CONDITIONS

Delivery Time:

Unless otherwise specified, shipments from our company are made within 2-5 business days. This does not include pre-ordered items. Holidays, festivals, During peak times such as pre-orders , this process may take longer. Orders placed after 12:00 PM on Friday will be processed on Monday. Delivery hours are between 09:00 and 18:00 on weekdays. There are no deliveries on Sundays.

These points apply to standard shipments. For information on delivery days, delivery areas, and areas outside of delivery zones, please visit Yurtiçi Kargo's website ( www.yurticikargo.com ). Shipping is free throughout Turkey with Yurtiçi Kargo.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can track your order status by entering your tracking number into the link below. Order tracking emails may end up in your spam/junk folder. Please check regularly.

http://www.yurticikargo.com/bilgi-servisleri/sayfalar/kargom-nerede.aspx

What happens if I'm not at the address during delivery?

If you are not at the address, your package will be marked as "undelivered" and returned. You can contact the shipping company to get preliminary information about their delivery time and arrange for your package to be delivered at a time convenient for you. If the shipping company cannot reach you, it will be marked as "a note was left at the address" in the system, and you will need to pick up your order from the nearest Yurtiçi Kargo branch. If your order cannot reach you and is returned to our warehouse, we will resend it. Buyer pays We would like to remind you that if there is no one to receive your package at home, you can pick up your package from the door/apartment building. front​ We advise against leaving packages in shared areas such as those listed. Otherwise, our company cannot be held responsible for lost packages.

What should I pay attention to during delivery?

When receiving your order, you must check the package for any damage (tears, crushing, wetting, etc.). If damage is found, and if the damage has affected the product or if the product content does not match the description on the invoice, you should refuse to accept the delivery and have the delivery person prepare a damage report.

The damage report will facilitate your exchange or return process as it states that the damage was not caused by you. Following the report, a new product will be shipped to your address as soon as possible.

Notifications of missing or damaged items made after receiving the shipment are subject to investigation as there is no official record. The notification may be accepted or rejected based on the outcome of the investigation.